Donna Lendzyk Certified Scrum Master Regina, SK

Hi!

I’m Donna Lendzyk

(pronounced lend-zik)

My journey started two decades ago when I started to have an inkling to apply my business skills and experience to creating more good in the world through business. I didn’t know how I was going to do it yet, but that moment where I committed to following that inkling indeed started quite a journey, which I continue on today…

 

Early on this journey, I was introduced to the world of strategic planning, facilitation and business coaching.  I studied at Corporate Coach University for two years and completed my certification.  I had the opportunity to meet and be personally coached and mentored by many of the industry greats including Thomas Leonard, the founder of the personal and business coaching industry. 

The journey also found me advocating inside of a large telecom for the customer experience and customer loyalty. I viewed that if a business made positive experiences for their customers and employees, these people would bring a more positive demeanor to their home and place of employment. Therefore, they would face their day’s challenges with more positivity than if they had a more challenging experience earlier that day with their service provider.  

Using my modelling, research, financial and marketing background and a strong team, we demonstrated how putting the customer first is good for the bottom line.  And through being an internal activist for such a quest for almost a decade, I gained deep understanding of the challenges of being a leader standing for a big change.  

Through these efforts, my focus on the customer and bottom-line results were recognized internationally by Peppers & Rogers Group with the coveted “Customer Champion Award,” which I was both honoured and humbled, knowing that it takes a strong team to make those results happen. 

At one point I decided I wanted to make a bigger difference on our planet and help leaders who have a big vision in their hearts to create them and stepped out of the comfort of corporate employment and into independent consulting. 

 

Since then, I have worked with leaders in various other industries including retail, online marketing, professional services and health care industries to create the changes they seek in their world.

 

A Fixation with Change

My fixation about change started at a young age.

 
Donna Lendzyk Change Maker & Business Coach Regina, SK
 
Donna Lendzyk Change Manager & Business Consultant Regina, SK
 

I remember being intrigued by the “delta” symbol in High School Physics. 

Later during a corporate training course I discovered the Chinese symbol for change.   I learned that it was composed of two symbols together.  The top part meant "chaos" and underneath it was the symbol for the word "hidden opportunity."  I was so intrigued by this concept and how absolutely powerful this symbol message that I put that page from my training manual up on my office wall to spur my daily thinking for months. Over time it just got drilled in my everyday way of thinking that amongst chaos, find the hidden opportunity that lies beneath it and in my note-taking the symbol was a my short-hand symbol for the word “change.”

Years later while capturing notes on the whiteboard during a strategic planning session, I realized it wasn’t a symbol that was top of mind for all business leaders, and instead something unique to just a few of us.

 

It is through this fixation with change that led me to taking strategic change management training and getting Prosci certified, the world’s leading change management certification company.  It led me to help a project team for a health care organization  prepare to create significant transformational change for a more effective tomorrow at the same time they were juggling the challenges that COVID brought. It also  has led me to work with leaders implementing significant IT infrastructure solutions for their employees and customers to make the transition smooth. 

I now work with leaders who see the need for significant change in their organization. Change that calls for operating in ways that better optimize the use of their resources, empower their employees while meeting their customers’ changing needs and expectations.   I work with these modern leaders to craft a clear and compelling vision, identify and enrol their key stakeholders and create a customized plan of action.  And as we implement, I am in their corner every step of the way, serving as an objective sounding board & strategist.

 

Ready to have someone in your corner?

 
Donna Lendzyk Certified Scrum Master Regina, SK

A Life-Long Learner

Learning as a daily practice started as a child with my father being a school teacher and both parents committed to my schooling at a young age.  I was delighted when I had my own school desk at home to sit and do my reading  or arithmetic workbooks or practice my printing, writing and drawing.  Reading Dr Seuss “Hop on Pop” or Childcraft / Encyclopedia were joys to me, discovering so many new worlds through them.

I graduated from the University of Saskatchewan with  a Bachelor of Commerce degree, majoring in Marketing and General Business.  Within a few years I enrolled to strengthen my financial and business education and as a result, I earned my Chartered Professional Accountant (CPA) designation of which I continue to be a member of the provincial organization. 

Over the years, I continued further studies to further fine-tune my skill sets on a continual basis.  It’s like I always have one or two topics on the go.  It has included Agile training like Advanced Certified Scrum Master, training and preparation for Project Management Professional certification as well as training in Conscious Capitalism and marketing tools such as study of power copywriting and storytelling.

Overall, my 20+ years of business experience is supported by a solid education and certifications including:

  • Bachelor of Commerce Degree, with majors in Marketing and General Business

  • The professional Chartered Professional Accountant (CPA) professional designation

  • Prosci Change Management Certification

  • Advanced Certified Scrum Master

  • Gold Mastery Certification in Reinventing Strategic Planning

  • Essential Facilitation and Corporate Business Coaching to name a few.

Supporting Leaders to Create Change

Chances are that you are a leader who feels called to make some significant changes in your part of the world. You are ready to be heard. You have the influence to make an impact, but perhaps you just don’t know if you have the time to take it on or know quite know how to go about it…yet.  

I can help you to create the change you envision. 

I work with leaders who see the need for significant change in their organization. Change that calls for operating in ways that better optimize the use of their resources, empower their employees while meeting their customers’ changing needs and expectations.  

I work with these modern leaders to craft a clear and compelling vision, identify and enrol their key stakeholders and create a customized plan of action.  And as we implement, I am in their corner every step of the way, serving as an objective sounding board & strategist.

While helping to drive change has a serious angle to it, it doesn’t mean that my approach is being serious all the time. Instead my approach is based upon 3 fundamentals that are part of my DNA:

  1. Be Good - Show respect for each other in the actions we take each day.

  2. Do Good  - Make a positive difference through our everyday actions.

  3. Do it with Joy  - Take a playful approach in our day and inspire ourselves and those around us.

Optimizing the utilization of human energy on what matters most is foundational to me.  I do so through various means including creating simple plans that consists of the necessary and sufficient actions to reach a desired result. Simplicity and focus enables me and my clients to be agile and make more progress.

Hear it from

Happy Clients

  • “I am confident in recommending Donna to business leaders that have a need to improve their customer experience or other business processes. Donna will work hard to understand your business needs, gain the support of those who need to take ownership to drive the change and work with stakeholders as required to drive results.”

    – Ken Keesey, VP Customer Services - Sales, SaskTel

  • “If you are finding it difficult to focus on activities that stimulate growth in your business or have a to do list that is getting out of control, I would highly recommend that you consider working with Donna Lendzyk. She’s helping me get to the next level quicker than I could have alone. And I often wonder how I ever imagined I could get there on my own.”

    — GB - Coffee News

  • “I have been nothing but impressed with Donna’s drive and skills to help people to overcome obstacles in their lives personal or business… I can more than comfortably recommend Donna’s services to any and all interested in moving forward to reaching their dreams. With Donna on our team you can truly overcome an obstacle!”

    — GD - Canadian Customer Debt Relief

Organizations I’ve worked with INclude:

  • My Joys

    I have to admit, I am an optimist. I love finding the hidden opportunity that lies underneath the chaos. 

    And working together with someone to find a solution to a problem faced is where my strengths can come to life.  

    I enjoy inspiring others and enjoy reading or listening to inspiring podcasts.  Committed to personal development, topics such as High Performance, Agile, Conscious Capitalism, Conscious Leadership, Branding and Influence are constant topics of books on my Kindle eReader.  

    I am fascinated by the power of words – both written and oral. Truly the impact of words we use or don’t use is too often in our society simply taken for granted. But to me, it’s how we create things in our lives.   

    Since I started this path, I have written and published hundreds of articles, hosted 2 podcast series and compiled some of my best work at the time into a currently unpublished book.

    I can see now that those pieces we all just parts of my training on this path I embarked upon long ago that is now opening up for my life’s work.  It is with the launch of this renewed website, and the re-start of creating new content that initiates my quest to providing insights and thought-provoking questions that arms leaders standing for big changes.

  • My Quest

    Our world is in the midst of unprecedented change, putting increased pressures on organizations and their leaders. Challenges from ineffective processes and systems to cultural norms/practices that limit diversity and inclusion of employees and customers, are all highlighted in this new age. This amplifies the degree of complexity of the changes ahead.

    My quest continues to build upon my mission of enabling leaders to create positive change in this changing landscape and is grounded in my personal vision of sustainability, empowerment and harmony for us all.

  • The Meaning behind the Lighthouse

    On the homepage of this website, you will see image of a lighthouse. Some may wonder the meaning of this to me and why I wanted it on my website (there certainly aren’t many lighthouses in the province of Saskatchewan!).

    As a guide to leaders, my intent is provide them with the practical insights or “light” from my training and experiences that will be sufficient to help them to foresee the rocky areas and maneuvre around them successfully. I am honoured to provide change leaders who reach out a safe haven as an objective sounding board and mentor during turbulent times in the ocean of change they can find themselves in.

    While this all can sound a little corny, the symbol resonates. It provides me a simple visual reminder of who I am to be, who I am serving, the situations they are in and how I can best serve.

  • The Power of Reflection

    One of the biggest things about “who” I am is something that can’t easily be see by others, nor is it often talked about in our common everyday conversations. It is my ongoing inner way of being that starts with self observation and awareness. Through the power of self reflection, I grow in consciousness as a human being which influences my way of being in my everyday interactions.

    Socrates is believed to have said that “The unexamined life is not worth living” — and I tend to agree with that, especially as leaders in the many relationships we have. I can’t imagine my life without my daily inner reflection. It brings me a power that can cut through complexity of something bringing challenges and enables me to discover an elegant yet simple next step to take.

    I am grateful for all my spiritual and personal development teachers who crossed my path who have enabled me to live this way.

    One way I attempt to being a teacher or catalyst for this for others, is in the content that I create and share on this website — whether it be an article, essay or podcast episode, I provide questions for you to ponder and apply the lessons share in the content in their situations.

To those leaders I have worked with in the past, and those I will have the opportunity to work with in the future, I am so glad you are here, I hope to work with you soon and my closing message still remains:

Our world is waiting for us to create the change we seek. It’s time. Let’s go.

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